Shipping
We offer worldwide shipping. If you do not find your country in the checkout form, please let us know, and we will provide a custom quote for you.
Shipping times
Our mats are manufactured within a maximum time of 15 working days and delivered within a maximum of 5 working days after they leave our warehouse.
Refund Policy
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. If you are in the range refund, once we get the item back to our warehouse we will refund you the cost of the mat minus 25€ in concept of return shipping.
To be eligible for a return, your item must be in the same condition that you received it.
To complete your return, please send us an email to info@allegramats.com explaining why do you want a refund and we will send the instructions to the courier and pick up your mat at you convencience.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Remember that we will refund you the whole cost of the mat minus 25€ in concept of courier return costs.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@allegramats.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it, send us an email at info@allegramats.com
Shipping returns
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (25€)
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at <a href=”mailto:info@allegramats.com”>info@allegramats.com</a> for questions related to refunds and returns.